Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1305 Someone from VIC thinks vodafone is Utterly Useless at 21 Dec 2010 08:56:17 AM
When I signed up a few years ago I was told that VodaFone was expanding its network and that by the end of August they would have coverage as good as Telstra's. Given that I live in the inner burbs and was well within the full coverage area on the map I figured I would get coverage. No such luck.
VodaFone then tried to blame my handset and my house and then me, but eventually admitted that some areas in the coverage area do not have coverage.
Unfortunately, that is not sufficient reason to break a 24 month contract. While we have a contract with VodaFone to keep paying their bills they apparently have no contract with us to provide any kind of service for that money, and if we had read the fine print we should know that.
By going through the TIO I was able to break the contract, but it was a very long and painful process. I don't know if it's true, but someone told me that they get fined every time there is a TIO complaint against them, so I'd recommend that everyone puts in a complaint against them. It's also a golden ticket to speak to the Australian call center, which really helps.
VodaFone then tried to blame my handset and my house and then me, but eventually admitted that some areas in the coverage area do not have coverage.
Unfortunately, that is not sufficient reason to break a 24 month contract. While we have a contract with VodaFone to keep paying their bills they apparently have no contract with us to provide any kind of service for that money, and if we had read the fine print we should know that.
By going through the TIO I was able to break the contract, but it was a very long and painful process. I don't know if it's true, but someone told me that they get fined every time there is a TIO complaint against them, so I'd recommend that everyone puts in a complaint against them. It's also a golden ticket to speak to the Australian call center, which really helps.
21 Dec 2010 08:44:54 PM: I think the story, from the industry funded TIO, is that they charge the Telco, IF they escalate the complaint to level 2. But where does the telco get its money? Or more to the point, where does it cut costs so the shareholders don't suffer? Would it be by employing people barely intelligible to people outside their culture, in cultures with little or no social security, so that the people will do anything to hold their jobs?
21 Dec 2010 08:49:05 PM: And all they have to do is stuff around, and drop calls, and then the telco claims we didn't try hard enough to resolve the problem.And now, if you fail to pay for a phone or service that doesn;t work, you will get a bad credit rating.