Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13060 Someone from ACT thinks vodafone is In for some very bad times at 20 Jan 2011 08:53:34 PM
Being losing service like many others. I spent close on two hours phoning support and was very persistent in explaining how I have been let down by Vodafone, I need my phone for work which must be reliable and requested that my contract (9 mths left) be cancelled. The nice girl agreed with me and requested that I just return my hand set. Great outcome.
20 Jan 2011 09:29:20 PM: Great, now you can hopefully get a phone that works!
21 Jan 2011 04:31:24 PM: Got my new phone (same model) today on a different network - works like charm. My advice to others here. Read the comments about being nice and articulate the reasons you believe Vodafone is not providing you the service you signed up for and there should not be too many problems now in being released from contract. The people have spoken.