Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13062 Someone from ACT thinks vodafone is classic model at 20 Jan 2011 09:12:51 PM
Last Saturday (15 Jan 11)not unable to call from Richardson ACT to family in Gilmore ACT (same post code area and also on Vodafail), kept getting "net work busy" or "phone number disconnected" messages or nothing at all, absolutely nothing after dialling. One Daughter unfortunately also has VF mobile broadband which is slower than dial up speeds and being recorded for future reference (read evidence for formal complaint). Could not get onto 1555 No. on Saturday or Sunday, got through Monday and got the most inappropriate message from VF about the popularity of their services and how they have so many calls to deal that one should call back later then you get cut off. Same deal if you ring their 13... No.
SO VF can't even be honest with you when they know they have trouble. Raised my concerns (politely but sternly) in person with the VF store in Tuggeranong but they are not in a position to help only sympathise and suggest the phones be set to GSM. (And we are paying for what?????)
I pity their poor employees who have to bear the brunt of consumer frustration.
So sent VF an email and of course you get the auto response in reply saying they will respond in 5 working days.
We will see Eh.
SO VF can't even be honest with you when they know they have trouble. Raised my concerns (politely but sternly) in person with the VF store in Tuggeranong but they are not in a position to help only sympathise and suggest the phones be set to GSM. (And we are paying for what?????)
I pity their poor employees who have to bear the brunt of consumer frustration.
So sent VF an email and of course you get the auto response in reply saying they will respond in 5 working days.
We will see Eh.