26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1309 Someone from NSW thinks vodafone is In everyway possible at 21 Dec 2010 09:20:01 AM
I just recieved a $500 phone bill and I spent most of this month trying to reconnect failed calls or return 4 day old voicemails... Mind you I had cut my usage by half from the previous month and that bill was only $130 (Go figure). Turns out I am being charged 75cents per 30sec phone call... Absolutely disgusting. Vodafail have now got a call back service which means you don't lose your place in the queue, they took 3hrs to call me back. When asked if I could be released from my contract which is due to expire in January, they told me I wasn't due to be released until April (my paper work says January). I also got told I needed to make a formal complaint (which I thought I was) turns out I needed to be transferred to another department which had "more than 40min wait time"!! I demanded that someone call me back as I wasn't going to wait anymore. The lady told me that the complaints department do not do call backs....
I am utterly disgusted that I am currently paying good money to be with such a terrible provider, in any other circumstances we would be allowed to stop using a provider but not with Telecommunication providers!