Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13106 Someone from SA thinks vodafone is Nearly as bad as Telstra at 21 Jan 2011 05:12:03 AM
Recently moved business plans to Voda from Telstra after I couldn't take Telstra's lousy customer service any longer.
Paid the first Voda bill by BPay prior to due date and 1 week later get text messages on both phones saying if I don't pay straight away services will be suspended. First operator was helpful, 2nd had a snotty attitude and said it was for me to contact the bank and chase up payment. All the reference numbers were okay on my receipt and it was shown as leaving bank on day it was paid. I asked why I should be checking with my bank before Voda confirms it's not lost in their system somewhere? Answer was it was not received and therefore must be my bank's problem.
My bank very helpful and started trace which would be one week. Coincidentally 2nd call received by same operator that morning with same issue.
Reported this back to Voda and confirmed services would continue and no late payment fee (very generous considering it was early!) Two days later I get a text saying payment received late and blaming the Qld floods. Two billable work hours wasted on this.
If Voda has infrastructure in Qld involved in recieving BPay payments and there were interruptions to services, why did they not consider this before sending out threat to suspend and then waste 2 hours of my time?
Paid the first Voda bill by BPay prior to due date and 1 week later get text messages on both phones saying if I don't pay straight away services will be suspended. First operator was helpful, 2nd had a snotty attitude and said it was for me to contact the bank and chase up payment. All the reference numbers were okay on my receipt and it was shown as leaving bank on day it was paid. I asked why I should be checking with my bank before Voda confirms it's not lost in their system somewhere? Answer was it was not received and therefore must be my bank's problem.
My bank very helpful and started trace which would be one week. Coincidentally 2nd call received by same operator that morning with same issue.
Reported this back to Voda and confirmed services would continue and no late payment fee (very generous considering it was early!) Two days later I get a text saying payment received late and blaming the Qld floods. Two billable work hours wasted on this.
If Voda has infrastructure in Qld involved in recieving BPay payments and there were interruptions to services, why did they not consider this before sending out threat to suspend and then waste 2 hours of my time?