26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13115 Someone from NSW thinks vodafone is Very at 21 Jan 2011 05:29:26 AM
I called re: leaking of info and after being on hold for 10 mins finally got through to someone who said that there had been no leak although I advised him that Mr Nigel Dews of Vodafone had been on the 7pm Project and said that the most likely thing that had happened was that someone had passed on their password to someone else, I was again put on hold "for only 2 mins" while he "discussed" it with his mamanger. During this time that ended up being a further 10 mins the phone cut out. I then spent another 20 mins trying to get back through to someone and again was put on hold to talk to a manager who assured me again that there had been no leak when I again mentioned that Mr Dews had been on TV admitting guilt without saying guilty she promised that someone would look further in to the matter and that I would have a call back. This was over a week ago now and still no call. Oh, and don't even get me started on waiting on hold to talk to technical support...all I want to do is have call waiting set up on my phone due to a new sim card and I call, am on hold for 30 mins and end up having to hang up as I can't wait on the phone all day with kids!!!! One more thing (seems to be a lot of them) During November 2010 my family and I went to Sussex Inlet NSW with my in-laws....the entire time we stayed in this particular house we had very little coverage, after someone injuring themselves we tried to call home to advise other family members what had happened and out of 4 mobiles, all with Vodafone, we spent over 2 hours calling, hanging up, calling, hanging up DUE TO NO NETWORK COVERAGE until finally only ONE of us managed to get through! Thanks for setting this site up! Job well done!