Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13124 Someone from NSW thinks vodafone is EXTREME FAIL at 21 Jan 2011 05:42:09 AM
- Have been given 3 phones from them on the same plan because each time the hardware is faulty.
- I send messages and the people i send them to don't receive them.. VERY frequently.
- I can't get reception in my apartment near sydney CBD.
- Due to the hardware fails I am reduced to using a $49 nokia i bought from woolworths which doesn't have internet capability.. yet despite having no internet or email capability I am still charged $40 per month for the privelege of using it. (where i had a no usage month with telstra they called to find out what was happening and fixed my issue)
- my first phone bill was $800, due to an error in their billing system.
- Calling I do not get to speak to somebody who can help me and trying to resolve the issue I was hung up on 4 times.
- My plan is up in February and I'm going to optus.
- I send messages and the people i send them to don't receive them.. VERY frequently.
- I can't get reception in my apartment near sydney CBD.
- Due to the hardware fails I am reduced to using a $49 nokia i bought from woolworths which doesn't have internet capability.. yet despite having no internet or email capability I am still charged $40 per month for the privelege of using it. (where i had a no usage month with telstra they called to find out what was happening and fixed my issue)
- my first phone bill was $800, due to an error in their billing system.
- Calling I do not get to speak to somebody who can help me and trying to resolve the issue I was hung up on 4 times.
- My plan is up in February and I'm going to optus.