Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13139 Someone from QLD thinks vodafone is poor at 21 Jan 2011 05:52:07 AM
I have been with Vodafone for 10 year and on my last 2 upgrades I have had offeres of 6 months at half price from the 4th to the tenth month to keep me happy as a customer. The first time I never received them and after a lengthy 40minute session on the phone where I was told that the female that sold me the phone had not promised me anything only for me to tell them that the person who resigned me was actally a male. So they eventually agreed to reduce my next series of bills by the amount of 6 half months. Since then I have had service issues where my calls drop out and I have also resigned with them about 5 months ago and they have offered a similar 6 months at half price and it has not shown on my fourth and fifth month bills so here we go again. I have had text messages not get to clients regularly and some clients cannot text my phone as it fails every time. During the flooding in Brisbane I did not receive calls for 3 hours so I did not realise that most of my clients were not coming for fear of flooding. My text messages still randomly don't get to clients or I do not receive their texts and my calls drop out at an alarming rate especially vodafone to vodafone.