Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13158 Someone from QLD thinks vodafone is billing details at 21 Jan 2011 06:11:58 AM
Was talked into changing from virgin to vodafone by an all phones sales person because of great deal plan. Took 4 days and 6 phone calls for phone to be activated. 2 months down the track still no bill so rang vodafone and they had sent it to a rental address of 8 years previous and was charging me late fees and fee for a paper bill. After a very frustrating half hour on phone with a vodafone person, I was relieved of the extra charges and told an email would come through with updated details and the correct bills and amounts to pay - 3 days later they arrived - not updated or amended. I then went into my account online and my billing address and details still had not been changed or updated. I am still very confused and worried as to how they had an address on record of 8 years previous when I have only ever used telstra and virgin phone companies and have had three other addresses since.