Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13165 Someone from VIC thinks vodafone is no service at 21 Jan 2011 06:18:52 AM
Hi i've been with Vodafone since 1999 and i have noticed there service has been getting worse and worse!!! I live in Frankston witch they tell me is in the 3G aera, but i get very little coverage. It has got better for me since i got rid of the phone i got from Vodafone and brought a phone with Telsta running software in it!!!!! I'm with 3 as well with my USB internet and since Vodafone has joined with 3 my internet signal has got worse!!!! I has asked them many many times why is it so bad and they keep telling me there is nothing wrong!!! But i have never seen any Vodafone staff in my aera checking the service, so how would they now if it is good or bad!!!!!!!!!!
21 Jan 2011 08:42:38 AM: It's getting worse due to the explosion in demand for data services (internet, facebook, skype et al) which is consuming network bandwidth. Not defending it but all Telco's are behind the curve on this one and it will take a while for them to catch up.