Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13173 Someone from QLD thinks vodafone is 40% at 21 Jan 2011 06:29:33 AM
I just assumed that Vodafone, being a smaller telco, had less coverage and I just had to deal with it. I miss the days when I lived in New Zealand, where Telecom NZ let you dial a certain number so you could reconnect to a dropped call and get a minute free!!
I don't make lots of calls, but the calls I do make are mostly poor in quality, with people on the other end asking me to repeat a lot of things, or are unable to hear me well at all. It doesn't matter where I am; in the city, on the road, or at home. When people I talk to ask what carrier I'm with, I say Vodafone, which is invariably followed with, "Oh, I see", in an understanding, sympathetic tone. It's embarrassing sometimes.
TXT messages are rarely an issue, and I communicate mostly via that method, but I know I use txt's more that I would normally because I feel like making a call is just too painful if I'm worried about call quality when I'm calling a customer, for example. I'm only 6 months in business and I've been using pre-pay, but now I need to go on a plan due to pre-pay costing me the earth, and then some. I've delayed going on a plan purely due to concerns with being stuck in a 2 year contract and having rubbish service.
Since Vodafail came into existence, I've bee keeping an eye on quality issues and I can confidently say, there are two main issues for me. 3G internet can be slow to start and transfer a few kilobytes of data (I only check Gmail and my business mail), and call quality is mostly abysmal.
Thanks to the publicity surrounding Vodafail, I now know those issues are widespread and I assume I'm similar to many people in thinking those issues were symptomatic of not being with Telstra, or other larger telco.
I used to work in a call center for Telecom NZ, so I instinctively knew calling to complain would be a waste of breath and time as call centers and their staff are not set up to deal with such issues. Besides, the 45 minutes it took the last time I called Vodafone to sort out a simple roaming issue was an extremely painful 45 minutes of my life, so I rarely call Vodafone unless I have a really simplistic inquiry!
I don't make lots of calls, but the calls I do make are mostly poor in quality, with people on the other end asking me to repeat a lot of things, or are unable to hear me well at all. It doesn't matter where I am; in the city, on the road, or at home. When people I talk to ask what carrier I'm with, I say Vodafone, which is invariably followed with, "Oh, I see", in an understanding, sympathetic tone. It's embarrassing sometimes.
TXT messages are rarely an issue, and I communicate mostly via that method, but I know I use txt's more that I would normally because I feel like making a call is just too painful if I'm worried about call quality when I'm calling a customer, for example. I'm only 6 months in business and I've been using pre-pay, but now I need to go on a plan due to pre-pay costing me the earth, and then some. I've delayed going on a plan purely due to concerns with being stuck in a 2 year contract and having rubbish service.
Since Vodafail came into existence, I've bee keeping an eye on quality issues and I can confidently say, there are two main issues for me. 3G internet can be slow to start and transfer a few kilobytes of data (I only check Gmail and my business mail), and call quality is mostly abysmal.
Thanks to the publicity surrounding Vodafail, I now know those issues are widespread and I assume I'm similar to many people in thinking those issues were symptomatic of not being with Telstra, or other larger telco.
I used to work in a call center for Telecom NZ, so I instinctively knew calling to complain would be a waste of breath and time as call centers and their staff are not set up to deal with such issues. Besides, the 45 minutes it took the last time I called Vodafone to sort out a simple roaming issue was an extremely painful 45 minutes of my life, so I rarely call Vodafone unless I have a really simplistic inquiry!