26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1319 Someone from NSW thinks vodafone is more like NODAFONE at 21 Dec 2010 10:52:33 AM
i have had a business account with Nodafone for over 10 years for my plumbing company. We have had network, service, reception, voicemail and data issues for the last few months and they are just getting worse.
We have different handsets, new/old sims so i know that they are not the problem.
I now have other friends and family who are complaining of the same issues so i knew it wasnt just me.
Now i have seen this and know for sure that they are lying to us.
I have phoned them and complained but just get told that they will put a service request in. Yeah Great!!
We need to be compensated by Vodafone. They cannot expect us to pay the same amount for the last few months when they knew of the problem!!!
21 Dec 2010 01:25:10 PM: I can understand your frustration if you would consider Optus as a carrier we could look at a way to get you out of your contract early. Optus has made significant Network investment over the last 2 years, giving customers increasing Network coverage with each passing day. No network is ever going to be perfect, but the commitment Optus has made to improving their infrastructure, with billions of dollars invested over the last 5 year means that they are constantly working to improve what they have and that customers are getting the best experience possible. If you would like to test the network we do have demo services please call and speak to Nathaniel on 1300 22 88 35 and he can possibly organise one for you to try before you commit
21 Dec 2010 02:20:26 PM: lol Optus trying to make a quick buck, brilliant. How's that court case against Vodafone going Optus? Not well from what I hear, too much "pot calling kettle black".
21 Dec 2010 04:06:50 PM: Hey Nathaniel can you drop six of them demo phones to me at Bankstown station, iPhone 4's please.

Ahmad & the boys.