Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13199 Someone from QLD thinks vodafone is Disgusting Support at 21 Jan 2011 06:45:44 AM
As sent to Vodafone complaints email- I am appalled, I used to be proud to be with Vodafone. We had been with 3 which has now merged with Vodafone, we then came to Vodafone to get Apple Iphones. We have had our accounts for almost 3 months now and have not gotten a bill- I recieved an SMS telling me to go to online billing and 2 days later my wife and I both had our phones blocked. I have spent over an hour on the phone to different departments. in this time I have put through 2 payments of $200 to both accounts, after much difficulty in speaking to a real person regarding making a payment for my wife's account to remove the call barring which would take 2 to 3 hours... or so I was told by one of your consultants "Sylvester". I then spoke with Chanduk who is supposedly Sylvester's supervisor who tried to assist me with your AVA LVR whatever automated phone billing system... after 4 attempts he could not access it properly. I tried again 15 minutes later ( approximately 4.20pm QLD time). My wife got an SMS advising her they had tried calling at 6.50pm QLD time- she called them back at 7.15pm QLD time and has not been able to speak to a human voice, or remove the call barring. To think a major international company like Vodafone has no after hours support and only runs it's support network to Sydney/Melbourne time is disgusting... I would hate to be a Vodafone customer in Perth which would lose an extra 2 hours on us in QLD. My frustration is compounded by the fact I finally got through to someone at 7.57pm QLD time to your business support number.... I spoke to a real person who in turn after my frustrated explanation put me on hold- I specifically said to him " if you put me on hold to transfer me please make sure you put me on to a real person" I type this at 8.15pm QLD time while I am still on hold.... what an absolute F$%king joke!!. You don't send bills and when I do pay the bills you still block my wife's phone service. The mobile coverage in our suburb is "erratic" at best and with this sort of customer support (or lack of) makes me wonder what the media would think after your recent negative publicity.
I would appreciate a full apology to my wife for the lack of service, and I should also send an invoice for 2 hours of my time and frustration that I have spent attempting to speak rationally to an AUSTRALIAN BASED VODAFONE CUSTOMER SUPPORT REPRESENTATIVE..
I would appreciate a full apology to my wife for the lack of service, and I should also send an invoice for 2 hours of my time and frustration that I have spent attempting to speak rationally to an AUSTRALIAN BASED VODAFONE CUSTOMER SUPPORT REPRESENTATIVE..