26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1320 Someone from VIC thinks vodafone is not VHA at 21 Dec 2010 10:53:33 AM
I'd like to point out that a lot of this dissatisfaction comes as a result of the merger with Hutchison or "3". Vodafone Hutchison Australia does not compare to the global Vodafone brand and is a real disappointment for the owners in the UK. I think they made a mistake in allowing the Hutchison leadership and culture to takeover the new VHA. A lot of good people were pushed aside and now the company is run by cowboys (and cowgirls is suppose). I wouldn't buy a newspaper from them let alone giving them my credit card details, banking details, calling history, and all that going to offshore call centres. We sell ourselves (and our privacy) too cheaply when we fall for the free phone and airtime promises that bring some of us back into VHA.
21 Dec 2010 11:58:44 AM: Actually it's the opposite, Vodafone stopped investing in their network long ago as they where going to leave the Australian market but then got saved by a merger. Its Vodafone's systems that are 'vodafailing' not Hutchison's and its Vodafone's systems with all the security holes not Hutchison's. It the poor 3 customer getting screwed as now all the call centre staff are to busy dealing with pissed off Vodafone customer s to help them and all the money is going in to the Vodafone network so the 3 network it going downhill fast. Vodafone and Hutchison had their call centres off shore the only diff now is the Egypt centre closed and was moved to India. You should check your facts before posting BS !
21 Dec 2010 12:21:47 PM: Whoa! Sounds like an ex-voda versus an ex-3. Hug and make up!
21 Dec 2010 01:07:31 PM: someone doesnt know what they are talking about
21 Dec 2010 06:14:23 PM: this is so f'in true, I wish the merger had never happened.
22 Dec 2010 06:27:01 AM: Mate I know where you are comung from. One of my store managers was fucking one ofhis casuals from his store. He got demoted for six weeks then got promoted to territory manager six months later. His sister was casual for six months then became asisstant store manager in bris city. How the fuck does that work?