Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13205 Someone from NSW thinks vodafone is Ultimate Fail at 21 Jan 2011 06:50:46 AM
I've managed to get out of my mess but thought I should join your worthy effort regardless. I am still angered by the treatment I received at the hands of Vodafail. I had a prepaid cap with an unlocked phone. At the time I was a student and in a poor financial state, so having a prepaid account was beneficial for me. The idea being that when I used up all my credit, I could no longer send texts/make calls, thus controlling my spend. Except this didn't happen. I continued to use the phone, expecting like any normal prepaid user, for it to cut out once the credit ran out. Unfortunatly it kept going, putting me into a negative balance of about -$700. I didn't realise this until I recharged, only to find I still had a negative balance. I had to recharge AGAIN just to bring it up to a $0 balance. When I complained to vodafone they pulled the "there's something wrong with your Sim" crap. Willing to take it as a one-off problem with their system, I tried again but this time monitored the credit usage. When it got to $0, I sent another text and what do you know, another negative balance. When I again complained to vodafone, I was again brushed off. At that point I had to ask for another operator because I could not understand a single word the one I'd gotten (after a 55 min wait) was saying due to a heavily thick accent and a terrible quality VOIP line.
Throughout all of this I also experienced the delayed receipt of text messages problem. This made texting my partner (also on vodafone) extremely efficient, being that we both had texts delayed, in some cases up to 4 days. Again vodafail knew nothing of this.
After calling them every second or third day for 4 months, I gave up entirely and switched to Optus. I've had great success with them, particular their social media support team (via twitter), who have exemplary support, and for the most part less than an hour turn around time for problems.
Throughout all of this I also experienced the delayed receipt of text messages problem. This made texting my partner (also on vodafone) extremely efficient, being that we both had texts delayed, in some cases up to 4 days. Again vodafail knew nothing of this.
After calling them every second or third day for 4 months, I gave up entirely and switched to Optus. I've had great success with them, particular their social media support team (via twitter), who have exemplary support, and for the most part less than an hour turn around time for problems.