Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13214 Someone from VIC thinks vodafone is always failing in every area at 21 Jan 2011 06:56:37 AM
I have constantly had drop outs, i can be sitting on my couch in the same position and the service works then drops out I live in suburbia with lots of towers around I just don't understand why it happens & only when i've been with Vodafone. When i use phone banking and i type in my card details for some reason the numbers don't work, when i called Vodafone to ask why this happens the answer was " your signal must have changed towers and it's not one of ours so it won't recognise what numbers you are pressing". That for me is the biggest inconveinience as i then can't transfer any money to my account!!! My phone is on a cap contract and i noticed there was data being used at 2am and odd hours typically when i KNOW i was asleep and when i questioned Vodafone about what it was hey said "what does it matter your not going over you cap" I demanded to know what was this data being used and it turned out my phone had been automatically turning on my GPS part and trying to locate where i was. I asked for this automatice function to be turned which took a lot of convincing & they reluctantly did it. My gripe at the moment is they email they sent to all their customers stating no privacy had been breeched but my question is how can we trust them and then why is there a criminal investigation??? I want out of my contract with not having to pay any exit fees!
21 Jan 2011 06:59:43 AM: And i forgot to mention how delayed the messages are if i receive them at all & when i sent them it's the same thing!