Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13217 Someone from NSW thinks vodafone is Enough to leave at 21 Jan 2011 06:57:42 AM
I ordered an iphone in October from them which still hasn't been received. Their customer service is so bad that in the 5 times I have rung I have been put on hold for over an hour - no joke - when you finally speak to someone they try to blame you then say someone will call to help and no one does. And they wont let me cancel the order. I feel so helpless as there is no other avenues of help to go down. Worst customer service ever and I have decided I will not accept the phone if it does turn up eventually. From the sounds of the coverage reports it probably a good idea.