Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13223 Someone from NSW thinks vodafone is Very at 21 Jan 2011 07:02:53 AM
My ex accidentally paid a large sum of money off my account which stopped my direct debit because they account was in credit.
The first call I didn't actually know it was my ex, it was just a credit on my account that I had not paid. They told me there was nothing they could do, but the CSR seemed surprised that I'd be upset about someone else paying my account for me.
The second call was a few months later, and the ex and I had figured out why she'd been paying heaps off her account and it wasn't showing up, and why my account was now several hundred dollars in credit. Again I was told there was nothing they could do from my end, I would just have to wait until she'd reported it, it had been "investigated" and then money transferred out. At this stage my direct debit had been stopped for about 3 months. I actually had this call esculated to a "specialist" who told me basically the same thing. I asked them about what would happen when the money was transferred and my account was suddenly 3 months overdue and was assured they'd just automatically direct deposit the money.
They called me at some point to let me know that they'd sorted it out and the money was being transferred a day later. Again I was assured my account would be ok.
Three days later I got a text saying my account was very overdue, if I didn't pay immediately I would be disconnected. Once again I contacted them and was assured this would not happen and that the money would be direct deposited. At this point there was 4 months worth of bills outstanding, so I was not really very pleased at the prospect of having to pay it all one lump sum, but just wanted to get it sorted out.
Three days later my phone was disconnected. I called them again and was this time told that the direct debit option doesn't apply to overdue payments and they'd need to process it manually. I paid the overdue amount and went to move my service to another provider the same day. Ridiculous!
The first call I didn't actually know it was my ex, it was just a credit on my account that I had not paid. They told me there was nothing they could do, but the CSR seemed surprised that I'd be upset about someone else paying my account for me.
The second call was a few months later, and the ex and I had figured out why she'd been paying heaps off her account and it wasn't showing up, and why my account was now several hundred dollars in credit. Again I was told there was nothing they could do from my end, I would just have to wait until she'd reported it, it had been "investigated" and then money transferred out. At this stage my direct debit had been stopped for about 3 months. I actually had this call esculated to a "specialist" who told me basically the same thing. I asked them about what would happen when the money was transferred and my account was suddenly 3 months overdue and was assured they'd just automatically direct deposit the money.
They called me at some point to let me know that they'd sorted it out and the money was being transferred a day later. Again I was assured my account would be ok.
Three days later I got a text saying my account was very overdue, if I didn't pay immediately I would be disconnected. Once again I contacted them and was assured this would not happen and that the money would be direct deposited. At this point there was 4 months worth of bills outstanding, so I was not really very pleased at the prospect of having to pay it all one lump sum, but just wanted to get it sorted out.
Three days later my phone was disconnected. I called them again and was this time told that the direct debit option doesn't apply to overdue payments and they'd need to process it manually. I paid the overdue amount and went to move my service to another provider the same day. Ridiculous!