Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13241 Someone from NSW thinks vodafone is TERRIBLE at 21 Jan 2011 07:10:45 AM
Took my blackberry in to get fixed, after a month (with no phone) vodaphone replaced it with a new one - that didn't turn on.
Took the new phone back to get it replaced - after SIX MONTHS (with no phone) and multiple phone calls and unplesant visits to the shop (where it would take hours before anyone seemed to have any idea what was happening with my phone) I was told that my second new phone had already been collected - the only problem was it hadn't been collected by me (I am pretty sure some kid working at vodaphone signed off on the collection papers). TWO MONTHS after this (still no phone) I finally speak to someone who tell me to go back to the shop to pick up a replacement phone (this is after numerous phone calls and visits to the vodaphone shop where they make me tell them my whole story and then say they will call me back and never do. All up I paid for my vodaphone phone for about 9 months with no phone and dealt with about 100 annoying, unhelpful kids.
Took the new phone back to get it replaced - after SIX MONTHS (with no phone) and multiple phone calls and unplesant visits to the shop (where it would take hours before anyone seemed to have any idea what was happening with my phone) I was told that my second new phone had already been collected - the only problem was it hadn't been collected by me (I am pretty sure some kid working at vodaphone signed off on the collection papers). TWO MONTHS after this (still no phone) I finally speak to someone who tell me to go back to the shop to pick up a replacement phone (this is after numerous phone calls and visits to the vodaphone shop where they make me tell them my whole story and then say they will call me back and never do. All up I paid for my vodaphone phone for about 9 months with no phone and dealt with about 100 annoying, unhelpful kids.