Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13247 Someone from QLD thinks vodafone is The worst ever at 21 Jan 2011 07:14:40 AM
After being with 3 for two years, they were prefect. Never had a issue or anything, when my contract ran out, i was eager to sign up again with 3 only to find that they were changing over to vodafone, but was assured that everything would be the same, only billed through vodafone now. Since signing over to Vodafone in mid November 2010, I have had my phone replace twice already as problems with no service or wont call and constent freezing. And my partner is also with Vodafone, signing up from Telstra, on the same phone same plan four days after me, and has had the same problems - Having his phone replaced, he doesn't seem to get some messages from me or me from him. I don't know weather it just wont send to any other Vodafone customers, but the frustration, and the problems we go through thinking one of us is in trouble when no response, or ignoring the other is very frustrating. I never had this problem with 3 and he never had a problem with Telstra. If I could, I would cancel my contract and change to another network, as this is just appualing of a large network to be so slack like this. Get your act together Vodafone, and get these problems sorted as you are NOT holding up your end of the contract here by suppling me with me paid goods.!!
21 Jan 2011 08:32:03 AM: Ditto. Since the Vodafone took over 3, all the people I know on 3 have experienced severe network issues, with phones failing to have any signal, or locking to G (GSM/GPRS only) and refusing to go back to 3G/HSDPA. It has got so bad that we have been forced to try to make our phones roam to Telstra prior to using the Vodafone network, as this is more reliable.