Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13260 Someone from SA thinks vodafone is FAILURE FAILURE FAILURE at 21 Jan 2011 07:21:49 AM
Where do I start: Signed up Aug 09 with a Blackberry 9500
Firstly moving to Adelaide city about 1 1/2 years ago, then moving only 20 minutes away from the city to the hills, I only get one bar and majority of the time SOS coverage. I have missed so many phone calls, had so many drop outs in conversations, delayed sms's, internet is not possible. Its ridiculous.
Secondly - back in October 10, I woke up with my phone screen 'App Err 523' and it didn't do anything. Went to the vodafone shop who told me that they will send it away for repairs and provide me a loan phone in the interim. The loan phone was not charged and was given a wall charger only, thus I had to go a day without a phone, as I was on the road driving. A week later I received an sms that my phone had come back. Went to the store to pick it up. It was a brand new phone. I questioned where my phone was, they had no answer. There was no note, no details, no information what had happened to my original phone. I still had important information left on my original phone - which was now gone. My new phone returned to me - had barely enough battery power and when I wanted to send an sms, it would open the internet. When I wanted to make a call, I couldn't dial any of the numbers correctly. When I pressed 0, it would press 3. I returned back to the store. They couldn't fix my phone and said 'we will send this away for repairs'. Another loan phone, another week later. The same new phone returned. This time they gave it to me with no battery power. This 'new' phone would not lock, I couldn't scroll on the screen and I was having the same problems as before. I decided to go into another vodafone store, with all my repair paperwork, they said 'we will have to send this away for repair's'. I said not again - this is the third time. I cant do this anymore. I cant use this phone to it's full capacity and same with the loan phones. I said I believe I shouldn't have to pay for my account this month. I want to cancel my account and I want to speak to a supervisor. She wasn't available and I was yet left with ANOTHER loan phone. A few days later, I received an sms to pick up my phone, yet again. They were unable to cancel my contract as it was still up until August 2011. In regards to my account I had to call a number. She then proceeded to open a brand new Blackberry 9500 box and give me another brand new mobile. They had no answers for me in regards to the previous phone.
I called the number for my account - 6 times. Lara is pathetic and I was on hold too long. I gave up. I still ended up paying my full amount. I was mentally tired by the end of this whole saga which ended up being the whole month of October 09. The amount of time I had wasted, still gets to me.
Thirdly - their set up in there stores is pathetic when you go in there for questions. You wait for a long time, there is hardly enough staff in the stores around Adelaide I have attended. And you stand where ever you can get a spot and risk having other customers who don't take notice of others who had been waiting, pushing in. It's poor service full stop.
Bring on Aug 11 - I cant wait till the end of my 2 year contract, I never will go with Vodafone again and I will be recommending to anyone who will listen - STAY AWAY FROM VODAFONE.
Firstly moving to Adelaide city about 1 1/2 years ago, then moving only 20 minutes away from the city to the hills, I only get one bar and majority of the time SOS coverage. I have missed so many phone calls, had so many drop outs in conversations, delayed sms's, internet is not possible. Its ridiculous.
Secondly - back in October 10, I woke up with my phone screen 'App Err 523' and it didn't do anything. Went to the vodafone shop who told me that they will send it away for repairs and provide me a loan phone in the interim. The loan phone was not charged and was given a wall charger only, thus I had to go a day without a phone, as I was on the road driving. A week later I received an sms that my phone had come back. Went to the store to pick it up. It was a brand new phone. I questioned where my phone was, they had no answer. There was no note, no details, no information what had happened to my original phone. I still had important information left on my original phone - which was now gone. My new phone returned to me - had barely enough battery power and when I wanted to send an sms, it would open the internet. When I wanted to make a call, I couldn't dial any of the numbers correctly. When I pressed 0, it would press 3. I returned back to the store. They couldn't fix my phone and said 'we will send this away for repairs'. Another loan phone, another week later. The same new phone returned. This time they gave it to me with no battery power. This 'new' phone would not lock, I couldn't scroll on the screen and I was having the same problems as before. I decided to go into another vodafone store, with all my repair paperwork, they said 'we will have to send this away for repair's'. I said not again - this is the third time. I cant do this anymore. I cant use this phone to it's full capacity and same with the loan phones. I said I believe I shouldn't have to pay for my account this month. I want to cancel my account and I want to speak to a supervisor. She wasn't available and I was yet left with ANOTHER loan phone. A few days later, I received an sms to pick up my phone, yet again. They were unable to cancel my contract as it was still up until August 2011. In regards to my account I had to call a number. She then proceeded to open a brand new Blackberry 9500 box and give me another brand new mobile. They had no answers for me in regards to the previous phone.
I called the number for my account - 6 times. Lara is pathetic and I was on hold too long. I gave up. I still ended up paying my full amount. I was mentally tired by the end of this whole saga which ended up being the whole month of October 09. The amount of time I had wasted, still gets to me.
Thirdly - their set up in there stores is pathetic when you go in there for questions. You wait for a long time, there is hardly enough staff in the stores around Adelaide I have attended. And you stand where ever you can get a spot and risk having other customers who don't take notice of others who had been waiting, pushing in. It's poor service full stop.
Bring on Aug 11 - I cant wait till the end of my 2 year contract, I never will go with Vodafone again and I will be recommending to anyone who will listen - STAY AWAY FROM VODAFONE.
21 Jan 2011 08:23:48 AM: Dude, call the TIO immediately. Theres a pretty good chance they'll override vodafone and get you out of your contract early... I had a similar problem to you with the blackberry,only they gave me secondhand reconditioned replacements instead of brand new ones.