Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13269 Someone from NSW thinks vodafone is Too long to resolve at 21 Jan 2011 07:23:05 AM
Was on hold for 35 minutes the other day before I managed to speak to a dude for about 30 seconds before getting put back on hold. Total call duration 1hour 12 minutes. Total time spent talking to person approximately 12 minutes.
Was billed incorrectly for the first month, then recieved another bill dated for the same period. Now I'm no maths genius, but being charged for 3 months in the space of 2 is wrong, particularly when the bill does not match my deal, including incorrect dates, incorrect charges, incorrect contract amounts, etc etc.
It wouldn't be a HUGE problem if I could get through to VF and sort it out, but I'm not gonna spend 40 minutes on the phone every month trying to sort it out. And the online complaints form is farked at the moment too.
I'm sure it is a massive pain in the butt to get out of the contract but to be honest this was not the level of service I was expecting when I signed up to Vodafone. My partner has had good service for a long time but for me it's been a bit of a headache with the billing department.
Was billed incorrectly for the first month, then recieved another bill dated for the same period. Now I'm no maths genius, but being charged for 3 months in the space of 2 is wrong, particularly when the bill does not match my deal, including incorrect dates, incorrect charges, incorrect contract amounts, etc etc.
It wouldn't be a HUGE problem if I could get through to VF and sort it out, but I'm not gonna spend 40 minutes on the phone every month trying to sort it out. And the online complaints form is farked at the moment too.
I'm sure it is a massive pain in the butt to get out of the contract but to be honest this was not the level of service I was expecting when I signed up to Vodafone. My partner has had good service for a long time but for me it's been a bit of a headache with the billing department.