Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13270 Someone from ACT thinks vodafone is Copy of my Marriage Certificate lost after 'required' for name change at 21 Jan 2011 07:23:35 AM
I have issues with the quality of service at the Woden store.
Last year I went through this whole complicated scenario to change my surname on my Vodafone account, after I was married.
The customer staff at Vodafone Woden said they required a certified copy of my marriage certificate to do the change - a drivers licence was not adequate. I duly bought one into the store on a Saturday, and was told 'oh, the person who can do this isn't in until Monday, you can leave it here and we'll make sure it is all done'. I didn't want to leave the certificate in store, but they were adamant that it was required. We compromised by them making a copy via their fax machine, and I was assured it would be treated with care and my privacy would be protected.
Big mistake! Nothing happened, so when I went in the following week I was met by blank looks and a missing copy of the certificate. One staff member actually said that she thought it had ended up in the bin!!!
After a big hissy fit, the guy helping me said he didn't need it anyway and made the necessary call to have the details changed. At no point during that call was he asked about proof of name change.
They are so frustrating.
In fact, reading how dodgy they are via this website has made me resolve to change carriers this weekend. I should have done it at the point they were being so hard with my name change. Sigh
Good on you for making this website and allowing us to vent our frustrations.
Last year I went through this whole complicated scenario to change my surname on my Vodafone account, after I was married.
The customer staff at Vodafone Woden said they required a certified copy of my marriage certificate to do the change - a drivers licence was not adequate. I duly bought one into the store on a Saturday, and was told 'oh, the person who can do this isn't in until Monday, you can leave it here and we'll make sure it is all done'. I didn't want to leave the certificate in store, but they were adamant that it was required. We compromised by them making a copy via their fax machine, and I was assured it would be treated with care and my privacy would be protected.
Big mistake! Nothing happened, so when I went in the following week I was met by blank looks and a missing copy of the certificate. One staff member actually said that she thought it had ended up in the bin!!!
After a big hissy fit, the guy helping me said he didn't need it anyway and made the necessary call to have the details changed. At no point during that call was he asked about proof of name change.
They are so frustrating.
In fact, reading how dodgy they are via this website has made me resolve to change carriers this weekend. I should have done it at the point they were being so hard with my name change. Sigh
Good on you for making this website and allowing us to vent our frustrations.