Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13273 Someone from VIC thinks vodafone is Fail = very rarely have coverage at 21 Jan 2011 07:24:30 AM
I brought a new HTC on a 24 month plan in the hope that the issues that I'd previously been experiencing using my older prepaid Nokia would discontinue - I thought the issue was with having an older model phone and not the network. I also suspected if it was not the actual phone that it was my SIM so was happy at the time to replace it with a new one when I switched to the plan option.
Unfortunately it appears I was wrong. In fact it is actually safe to say that the issue is the same on a good day and worse in general. From what I gather my entire house is a blackspot of some variety (Moonee Ponds - which is hardly far from civilisation) as is my place of work (in the city centre). It can take four or five attempts to send an SMS and I very rarely receive photos that friends send or vice versa because the network drops out so frequently.
The plan I have means I am able to make up $400 worth of calls for the flat rate but it's almost completely useless given the network drops out more than reqularly while I'm on a call. Recently I had to call my bank to cancel a lost card and request a replacement and while on the call the network dropped out three times which meant speaking to three different people in order to get my request completed. Which is alarming given if I was to make a call for an emergency, would I be in danger of experiencing the same problem?
As soon as I leave the city limits I lose all coverage until I'm back within a certain zone. It was only about an hour out from Melbourne central that I lost all reception and was without it for the entire time I was away (three days). Which calls in to question: what is the point of having this phone if I am unable to use it?
It seems unfair that anyone should have to pay for this kind of service, especially when I have 20 months left of a contract to go!
Unfortunately it appears I was wrong. In fact it is actually safe to say that the issue is the same on a good day and worse in general. From what I gather my entire house is a blackspot of some variety (Moonee Ponds - which is hardly far from civilisation) as is my place of work (in the city centre). It can take four or five attempts to send an SMS and I very rarely receive photos that friends send or vice versa because the network drops out so frequently.
The plan I have means I am able to make up $400 worth of calls for the flat rate but it's almost completely useless given the network drops out more than reqularly while I'm on a call. Recently I had to call my bank to cancel a lost card and request a replacement and while on the call the network dropped out three times which meant speaking to three different people in order to get my request completed. Which is alarming given if I was to make a call for an emergency, would I be in danger of experiencing the same problem?
As soon as I leave the city limits I lose all coverage until I'm back within a certain zone. It was only about an hour out from Melbourne central that I lost all reception and was without it for the entire time I was away (three days). Which calls in to question: what is the point of having this phone if I am unable to use it?
It seems unfair that anyone should have to pay for this kind of service, especially when I have 20 months left of a contract to go!