Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13278 Someone from NSW thinks vodafone is Medical Fail at 21 Jan 2011 07:25:21 AM
I applaud those business that send SMS reminders for appointments, and then allow confirmation of attendance via return SMS. Unfortuately I am on Vodafone, which means that when I respond that I will be attending an important medical appointment, and my SMS is obviously not received by my specialist office, and my appointment (that I have waited quite some time to get in the first place) is cancelled and I cant get in again! The TIO asks "have you lodged your complaint with the carrier?" Um No, I dont have the time to wait more than an hour to get through.
They do that to prevent unneccessary complaints when it wcould be resolved by talking to the providor. Ofcourse it doesnt account for Vodafone's service.
Keeping in mind each time a complaint is lodged Vodafone is charged approx $1200 and then $5000 if they fail to resolve it themselves.