Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13282 Someone from NSW thinks vodafone is at 21 Jan 2011 07:26:21 AM
As many of the other people on the forum I have been suffering issues with poor coverage and edlayed messages. While I have made do in the situation it is my partner that has suffered from this. The poor coverage has led to a number of important phone calls being missed. While voicemails were left they were not received for a number of days. There was not even a registration of a missed call for a full 24hrs after the call was released. The call was to notify him that his work related licence that he had been frantically trying to renew had not been processed and he was unable to work. During this time he continued to work with no knowledge that there was a problem. Consequently an $11k fine was narrowly missed on a technicality. As a young couple that is trying to get started in life it would have been debilitating.
I have a complaint lodged with the Telecommunications ombudsman (which I would reccomend all parties do) and the complaints unit has been most unhelpful. I work full time and am not able to answer my mobile in work hrs. A situation I would think would be very common. The call return details is an answering machine that is checked once a day so after phoning them 5 times to give a suitable time to call me back I have still not spoken to the complaints department regarding the dispute. I have reported this back to the Ombudsman and am awaiting a response and a resolution.
This site proves the need for an investigation by ACCC into Vodafone's service and customer relations.
I have a complaint lodged with the Telecommunications ombudsman (which I would reccomend all parties do) and the complaints unit has been most unhelpful. I work full time and am not able to answer my mobile in work hrs. A situation I would think would be very common. The call return details is an answering machine that is checked once a day so after phoning them 5 times to give a suitable time to call me back I have still not spoken to the complaints department regarding the dispute. I have reported this back to the Ombudsman and am awaiting a response and a resolution.
This site proves the need for an investigation by ACCC into Vodafone's service and customer relations.