Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13288 Someone from NSW thinks vodafone is Very at 21 Jan 2011 07:28:10 AM
Thankfully my contract is due to finish in two weeks, however since November 2010, I have had nothing but issues. Poor reception, delayed text messages or not being notified of voicemail messages and being billed for a service I do not even use. I since found out that as I am on the "old" $79.00 cap it excludes alot services and I have received large phone bills in the past three months, when for two years my bill has never been anymore than the $79.00. After spending 42 minutes on hold waiting for a Vodafone customer service representative I was told the plans had changed and I would be billed for additional services. I thought any changes to a legally binding contract all parties had to be made aware not just change the contract and expect the customer to pay!
Thankyou Vodafone for nothing, after 7 years it will be easy to change providers.
Thankyou Vodafone for nothing, after 7 years it will be easy to change providers.