26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1330 Someone from NSW thinks vodafone is Nigel Dew, Your Sacking Is Over-Dew at 21 Dec 2010 11:42:36 AM
21 Dec 2010 12:11:11 PM: You can choose an alternative contact number to be called on.
22 Dec 2010 05:20:08 PM: they still dont ring back. Same issue.. 3 hours waiting on hold speaking to various people over last two days.. they keep saying they'll call back.. the phone will ring once and then hang up.. so to them.. they are calling back.. and we're not answering.. pfftt.. load of crap.. ive already complained to the telecommunications ombudsman
22 Dec 2010 09:08:34 PM: go into a store and get them to call sales support for you. after the troubloeshooting is done you are free to leave the network if you are not satisfied with the service
23 Dec 2010 07:01:21 AM: How much time do you think people have to wait on hold for 3 hours, be told they'll be called back and either not have reception when they are, or be expected to hold the conversation when it suits call centre staff. Let alone go into a store around christmas time and use their phone and still wait on hold while listening to both Lara and Xmas music - Hellz Bellz No!
23 Dec 2010 07:03:29 AM: I agree - its not asif nigel or vodafail have txt'd us, or e-mailed us - it was one shitty appology on the website that, by now nobody goes and checks. vodafone pick up the shit and make good. you think you have fixed the problem but you havent, not even close - 1 or no bars at your vodafone retail store in bondi junction is a joke - wait for the class action of people who have had accidents or crashes and not been able to call for help.
23 Dec 2010 11:43:21 PM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy
26 Dec 2010 10:47:14 PM: We ring the number that is advertised in hopes of being able to solve our problems without troubling anyone in the store. I think that is what reasonable responsible people do. If Vodafone isn't advertising the correct number then what are we supposed to do? Ring random numbers in hopes of finding the illusive super fast Vodafone customer support?
27 Dec 2010 09:41:14 AM: yes, I have to call every other day as they keep locking it out when my password is supposedly wrong and also my secret message is wrong, my mothers maiden name???????. This is a privacy issue as they cant even protect my password.
27 Dec 2010 12:59:13 PM: "24 Dec 2010 01:43:21 AM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy" - CANT SPELL MR VODAHO TROLL?? Is THIS the kind of service and support you provide?? BLAMING CUSTOMERS FOR YOUR CRAPPY NETWORK ISSUES?
27 Dec 2010 02:25:37 PM: Quote - "24 Dec 2010 01:43:21 AM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy '

And what is that number exactly tosser? Stop talking crap. If Vodafone didn't divert calls to bloody India or other third world coutries and actually invested the millions of $ in profit in creating jobs for Australians and keep Australian customers happy then they wouldn't have as many pissed off customers.



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