Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13309 Someone from NSW thinks vodafone is dropped calls, delayed sms, reception issues and poor customer service at 21 Jan 2011 07:32:28 AM
Disgruntled 9 year verten of Vodafail! (mind you only the last say... 2 years has been terrible)
*my sms's are delayed just yesterday one was delayed 6 hours, NOT cool
*A bucket load of "call failed" at least 10 a day!, NOT cool
*Consistently getting bull*#@! reception, NOT cool
*And dont even start me with the customer service. OMG after on average 30 minutes on hold everytime i get someone who not only cannot speak english very well, they dont understand me and its obvious they are not in the great land down under due to the silence when they are not talking, crackly sounds and massive delays when they are talking! I tried the 'go to the bloody store and talk to someone there' tactic and wow they apparently cannot help you at all ... out of the 7 different stores i have been to all but one told me to " call 1555 customer service" the other one asked if i'd like to know i could get out of my contract and in his words 'sign up to a better provider".... hmm EPIC VODAFAIL!
*my sms's are delayed just yesterday one was delayed 6 hours, NOT cool
*A bucket load of "call failed" at least 10 a day!, NOT cool
*Consistently getting bull*#@! reception, NOT cool
*And dont even start me with the customer service. OMG after on average 30 minutes on hold everytime i get someone who not only cannot speak english very well, they dont understand me and its obvious they are not in the great land down under due to the silence when they are not talking, crackly sounds and massive delays when they are talking! I tried the 'go to the bloody store and talk to someone there' tactic and wow they apparently cannot help you at all ... out of the 7 different stores i have been to all but one told me to " call 1555 customer service" the other one asked if i'd like to know i could get out of my contract and in his words 'sign up to a better provider".... hmm EPIC VODAFAIL!
21 Jan 2011 07:36:53 AM: oops veteran*