26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1331 Someone from ACT thinks vodafone is going to have to pick up it's game soon at 21 Dec 2010 11:48:38 AM
Phone calls aren't getting through even though I have full service. Called my own mobile from a land line and it is going straight to Voice mail. My colleague who also uses Vodafone is also experiencing the same problems!!
21 Dec 2010 01:04:45 PM: in the same area?.tried sim swap lately?
22 Dec 2010 08:21:26 AM: 3:04:45pm poster... You work for a telco obviously?
you call with a problem (i can assure you if you have an Iphone) this is what will happen...
1) Have you swapped your sim lately? (because they get old apparently)
2) its obviously your handset. (Apple are happy to swap as many handsets as they need to I have proved this, it is definately not your handset)
3) have you installed the latest software? (yes idiot i connect itunes everyday)
4) Could you please turn your phone off and back on again? (ofcourse, Its not as if i havent done it 5 times already today)
5) Could you reset all of your settings in the Settings section? (still doesnt help)and then completely restore your phone.
6) And finally in settings and general and network (or something like that) could you please select "vodafone" as your network?
number 6 actually seems to have made the problem slightly better however my phone now loses its cellular connection 15-20 times a day and i am using way too much battery because it always has to search for reception.

If somebody else says swap your sim or turn your phone off and on i am going to scream.
27 Dec 2010 03:27:51 PM: >>If somebody else says swap your sim or turn your phone off and on i am going to scream.

I am so with you. The amount of times I've sat all afternoon listening to static-y hold music only to hear that phrase... ARGH.