Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13315 Someone from NSW thinks vodafone is almost total at 21 Jan 2011 07:35:17 AM
1.I have been a Vodafone customer since June 2009, after switching from my employer's Telstra system due to work downturn. I arranged for a $29 a month prepaid account using my existing mobile phone, and for it to be automatically recharged from my credit card account every month. The automatic payment has not occured 75% of the time, and I have only been aware of this when "call failed" appeared on the mobile's screen. My wife and I were stuck in Europe due to the volcanic ash cloud and I couldn't get my account credited because I didn't have the right credit card with me to do it. When I have asked Vodafone why the system to automatically recharge hasn't worked, I have been given many different tales - system failure, credit balance was too low, it won't happen again, etc.
2. In June 2010 I took up a "special offer" through NRMA and chose to buy a $49 a month account (less 10% for NRMA members) which included a Nokia 97 mini. Howevere, the next day, I realised that I don't need a new phone or the extra services. I rang Vodafone to cancel my order. They said that was fine, but I had to return the phone in a special 'return' bag which they would send me. Despite many calls (most of which I give up on after waiting up to an hour) and a visit to the local Vodafone store, no 'return bag' arrived, so I sent the unopened package back to Vodafone. Then the billing started - $49 a month. I returned the bills indicating that I didn;t have a Vodafone supplied mobile. Another bill, then another then another - all returned annotated to say I didn't have a Vodafone supplied mobile. Then the debt collection agency wrote saying I owed Vodafone $1324 and unless I paid legal action would occur. I went yet again to the local Vodafone store where I was told that because I had cancelled my account I had to pay a cancellation fee ($900?)- but the store could not resolve the problem, it had to be done by phone. More calls and hours spent on hold. Eventually my solicitor told me to send a "Cease and Desist Notice" to Vodafone and to use this in any legal proceedings that Vodafone might try to bring against me. That worked. I have received no more bills or threats of debt recovery.
2. In June 2010 I took up a "special offer" through NRMA and chose to buy a $49 a month account (less 10% for NRMA members) which included a Nokia 97 mini. Howevere, the next day, I realised that I don't need a new phone or the extra services. I rang Vodafone to cancel my order. They said that was fine, but I had to return the phone in a special 'return' bag which they would send me. Despite many calls (most of which I give up on after waiting up to an hour) and a visit to the local Vodafone store, no 'return bag' arrived, so I sent the unopened package back to Vodafone. Then the billing started - $49 a month. I returned the bills indicating that I didn;t have a Vodafone supplied mobile. Another bill, then another then another - all returned annotated to say I didn't have a Vodafone supplied mobile. Then the debt collection agency wrote saying I owed Vodafone $1324 and unless I paid legal action would occur. I went yet again to the local Vodafone store where I was told that because I had cancelled my account I had to pay a cancellation fee ($900?)- but the store could not resolve the problem, it had to be done by phone. More calls and hours spent on hold. Eventually my solicitor told me to send a "Cease and Desist Notice" to Vodafone and to use this in any legal proceedings that Vodafone might try to bring against me. That worked. I have received no more bills or threats of debt recovery.
21 Jan 2011 07:43:36 AM: You should also check with the credit reference organsations. Vodafone may have stopped sending you bills but they may have declared the debt black and you will suffer as a result!