Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13375 Someone from VIC thinks vodafone is Apalling at 21 Jan 2011 07:56:34 AM
I have only this week moved to Telstra after over 5 years with Vodafone....I have had a litany of problems over that time (reception, disconnection for no reason, a $23,000 phone bill by accident , the list goes on) ...late last year I rang (after many attempts to get through) and told them I wanted to cancel my account immediately...someone from their retention team called me back a few days later and offered me the world to stay...a new iphone 4 a $1000 credit on the data charges I incurred whilst OS on my honeymoon...I received the new handset but the $1000 credit never appeared on my account...so off I go again on the roller coaster that is trying to actually speak to someone at Vodafone....it took me about 10 calls and a lot of angst before I finally found someone who would actually deal with my issue...I finally received the credit 5 months later...I then spent the entire summer break with no reception due to bad coverage and I can no longer tolerate them...
I simply cannot believe how I have been treated by Vodafone. I only stayed with Vodafone for so long as I believed the alternatives were just as bad...I no longer think this is the case. I am sending my handset back to the CEO...the end.
I simply cannot believe how I have been treated by Vodafone. I only stayed with Vodafone for so long as I believed the alternatives were just as bad...I no longer think this is the case. I am sending my handset back to the CEO...the end.