Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13387 Someone from VIC thinks vodafone is Want to cancel contract but told it will cost $300 to do so at 21 Jan 2011 08:00:06 AM
21 Jan 2011 08:36:14 AM: The fact that other people use phones with other providers in the same area would suggest that it is a coverage problem. However, if it is a handset issue then the telco isn't responsible for it's manufacture and therefore it's the manufacturers problem (E.g a certain popular smartphone has reception issues). The contract is largely based on paying for the handset and after 6 months of usage, it's your handset and therefore you should pay for it. You could also pay for the phone and exit to another service provider. To claim your money back is the equivalent of buying a car, driving it around for 6 months and then expecting your money back because the road you're driving on is potholed. The service you mention is the Voda network and reception and suggest your focus on that with your complaints.