Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13393 Someone from VIC thinks vodafone is Never a signal available!! at 21 Jan 2011 08:01:23 AM
Been with Vodafone for 7+ years, Live in the North West of Melbourne, Was an Optus customer due to poor reception i moved to Vodafone, at one stage Vodafones services were great. Last 6-12 months i have had nothing but constant reception issues. 3G hardly works at all, and most often then not signal reverts to the standard NON 3G signal. Travel anywhere west of Melbourne and your phone basically drops out every 5 minutes as you move from Footscray through to Sunbury. At best i get 2-3 bars signal. AND NO VODA IT IS NOT MY PHONE OR MY SIM OR PHONE SOFTWARE!!!
As if this was not bad enough, recently every bill i have received via SMS has been incorrect and does not at all display the detail on the Vodafone website once logged in. Their systems seem to be all screwed up and i always have to call customer care just to try to resolve my bill queries.
Don't even get me started on the customer care line. 1hr wait is standard. Most times i have to wait an hr, then get transferred, then disconnected, have to call again, wait another hour. This is simply ridiculous and cannot continue. I am contracted till June, but i am extremely close to canceling my contract and moving to another provider. VODAFAIL - FOR SURE!
As if this was not bad enough, recently every bill i have received via SMS has been incorrect and does not at all display the detail on the Vodafone website once logged in. Their systems seem to be all screwed up and i always have to call customer care just to try to resolve my bill queries.
Don't even get me started on the customer care line. 1hr wait is standard. Most times i have to wait an hr, then get transferred, then disconnected, have to call again, wait another hour. This is simply ridiculous and cannot continue. I am contracted till June, but i am extremely close to canceling my contract and moving to another provider. VODAFAIL - FOR SURE!