Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13408 Someone from NSW thinks vodafone is VERY at 21 Jan 2011 08:06:43 AM
Since Nov 2009 I have had steadily declining coverage areas; missed calls (with no handset notification); Voicemails left (with no handset notification); documented reports of phone ringing out or having an engaged signel (when I have Voicemail enabled). Upgraded handset on contract at Voda's suggestion fo ease the issue. Did not work and had steadily decreased in QoS. This has led to loss of employment opportunities, loss of business, loss of financial services (loan and credit) - and subsequent potential legal action, aggravation, stress, etc... Voda has only now offered to cease the contact and have me return the handset (which I replaced at their insistence).
21 Jan 2011 10:24:09 AM: I have had almost the same experience. I changed my handset onto a iPhone on contract at the insistence of Tech Support because they said that the problems were with my handset, or SIM, I have changed the SIM 3 times and the handset twice (finally to the iPhone). Since then coverage has declined and service has gotten worse, The ONLY 'Fair and Reasonable' solution offered by the company is to get out of the contract (after getting the Ombudsman involved). Nothing about having to now buy a new phone if I return this one. The amount of grief and trouble the company is giving is astronomical. I don't know why the Dept of Fair Trading just don't banish them offshore.