Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13415 Someone from QLD thinks vodafone is Competence vs Greed at 21 Jan 2011 08:08:02 AM
I have been a Vodafone AU customer for over 2.5 yrs...
Generally, I would rate their overall performance as limited to poor...
Initially I had issues with 3G USB modem (provided by VF) connectivity, which would successfully establish a connection to the local tower, but then not forwarding any traffic (unable to ping VF DNS or WWW IP's) beyond the gateway (but was still able to ping the 3G gateway address)...
Logged an ongoing fault (problem) with VF (got (Ciaro of all places) which got followed up initially with a call but then several mths later, once again with a call requesting authority to close the job..?? (No resolution and no info even suggesting VF understood the issue)
I find the 3G voice network also randomly drops calls in the Brisbane CBD distrcit, most often when I am busy and least need it..!!
Generally my "gut" feel on Vodafone is that they have the potential and competence to run a high-end reliable network, but the level oversubscription model employed across their infrastructure platforms for voice and data is less than acceptable...
The underlying cause of this I strongly believe to be the VF business model...
VF AU (perhaps internationally) runs on the premise of an enormous debt facility, so the business model essentially pushes the capability boundaries of the underlying infrastructure (+ traffic engineering QoS/Tos) models) to ensure maximum revenue streams support this debt facility, thus providing end-users of the consolidated network services a poor, unreliable quality of technical service alongside a complete disregard for the supporting services, again, the employment of automated IVR systems etc to minimise staffing overheads, why, again to reduce the debt facility....
At the end of the day, I think VF actually can competently provide the services they claim to sell, but they need to investigate their underlying business models and the underlying technical infrastructure to find a "happy medium" that allows them to support the debt facility they require to offer services (which may need to be reduced) while providing consumers of the services a reliable and satisfactory level of service...
I am an ICT Analyst with aN Network Engineering background in Telecommunications and would be happy to work with the executives at VF to investigate and analyse the current VF business metrics and identify strategies to return VF Service Consumption into an uplifting experince for their consumer base..!!!
My name is Morgen Lofting and can be contacted on www.likedin.com.au...
Have a great day...
Generally, I would rate their overall performance as limited to poor...
Initially I had issues with 3G USB modem (provided by VF) connectivity, which would successfully establish a connection to the local tower, but then not forwarding any traffic (unable to ping VF DNS or WWW IP's) beyond the gateway (but was still able to ping the 3G gateway address)...
Logged an ongoing fault (problem) with VF (got (Ciaro of all places) which got followed up initially with a call but then several mths later, once again with a call requesting authority to close the job..?? (No resolution and no info even suggesting VF understood the issue)
I find the 3G voice network also randomly drops calls in the Brisbane CBD distrcit, most often when I am busy and least need it..!!
Generally my "gut" feel on Vodafone is that they have the potential and competence to run a high-end reliable network, but the level oversubscription model employed across their infrastructure platforms for voice and data is less than acceptable...
The underlying cause of this I strongly believe to be the VF business model...
VF AU (perhaps internationally) runs on the premise of an enormous debt facility, so the business model essentially pushes the capability boundaries of the underlying infrastructure (+ traffic engineering QoS/Tos) models) to ensure maximum revenue streams support this debt facility, thus providing end-users of the consolidated network services a poor, unreliable quality of technical service alongside a complete disregard for the supporting services, again, the employment of automated IVR systems etc to minimise staffing overheads, why, again to reduce the debt facility....
At the end of the day, I think VF actually can competently provide the services they claim to sell, but they need to investigate their underlying business models and the underlying technical infrastructure to find a "happy medium" that allows them to support the debt facility they require to offer services (which may need to be reduced) while providing consumers of the services a reliable and satisfactory level of service...
I am an ICT Analyst with aN Network Engineering background in Telecommunications and would be happy to work with the executives at VF to investigate and analyse the current VF business metrics and identify strategies to return VF Service Consumption into an uplifting experince for their consumer base..!!!
My name is Morgen Lofting and can be contacted on www.likedin.com.au...
Have a great day...