Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13422 Someone from QLD thinks vodafone is Significantly at 21 Jan 2011 08:11:45 AM
My husband purchased a phone (from Officeworks) which was locked to vodaphone even though the salesperson assured him it could be used with other networks. The only option then was to pay the $50 to unlock it. Unfortunately the instructions did not work. I then called vodaphone and was on hold for 1hr 40mins to an overseas call centre. When I finally got an operator she was of no help - all she had to do was to walk me through the instructions to see if it would work but reading from a set call centre script will never give you high levels of customer service. She asked how many times I had tried to enter the code (twice) and then said possibly that was too many times and I would then need to send my phone to Nokia to have it unlocked. After much patience and perserverance on my part I was able to obtain additional instructions from her and the phone has been unlocked. Had I not perservered I would have been left with a useless Christmas present. Given my experience with Vodaphone I would never consider using their network or services.