Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13426 Someone from SA thinks vodafone is lies lies lies! at 21 Jan 2011 08:13:46 AM
after promising coverage at my girlfriends house in Freeing within 3 months... we are 1 year later and still no improvement. there is no signal there at all. Their promises were the reason we both signed up (and that we could get free calls to each other).
After a lot of pressure they released my girlfriend from her contract because of the lack of coverage and she paid out $100 for the phone which she was happy to do. They refuse to release me because even though i made it clear when getting the phone that i would be up at her house a lot of the time (2-3 days a week) i didnt put her address on the form i put my address because SHOCK HORROR THATS WHERE I LIVE!!!!!!
They refuse to let me out of the contract because i didnt list her address even though vodafone misrepresented what they were telling me when i signed up.(on a side note they also lied to my dad about coverage when he signed up 6 business phones with them).
The guy on the phone said "if i go to the shop, find the person who said this to me then call back and get them to admit that they lied to me when i signed up, then i could be released from the contract" WTF!!!!!!
Anyway, added to that i am now on my 3rd iphone because of signal loss and dropped calls which were blamed on the phone, i spent a month paying for the phone and data package for the iphone whist using some crappy basic nokia without internet on it. It was quite obviously a problem with the network not the phone.
Anyway the ombudsman said i have a case and is now investigating.
After a lot of pressure they released my girlfriend from her contract because of the lack of coverage and she paid out $100 for the phone which she was happy to do. They refuse to release me because even though i made it clear when getting the phone that i would be up at her house a lot of the time (2-3 days a week) i didnt put her address on the form i put my address because SHOCK HORROR THATS WHERE I LIVE!!!!!!
They refuse to let me out of the contract because i didnt list her address even though vodafone misrepresented what they were telling me when i signed up.(on a side note they also lied to my dad about coverage when he signed up 6 business phones with them).
The guy on the phone said "if i go to the shop, find the person who said this to me then call back and get them to admit that they lied to me when i signed up, then i could be released from the contract" WTF!!!!!!
Anyway, added to that i am now on my 3rd iphone because of signal loss and dropped calls which were blamed on the phone, i spent a month paying for the phone and data package for the iphone whist using some crappy basic nokia without internet on it. It was quite obviously a problem with the network not the phone.
Anyway the ombudsman said i have a case and is now investigating.