Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13453 Someone from NSW thinks vodafone is outrageously fail at 21 Jan 2011 08:22:56 AM
I signed up for vodafone's infinity plan...love my new n8 but the problem is i can't use it all that much...my 3G is really bad at my work...i work in Sydney city and everyone on other networks have full coverage where as my 3G falls back to Edge or no reception at all...i don't get any calls while i am at work...and of course i am not able to use it to access any social sites...and when i have full coverage the call drops out for no reason...it is not good enough!...i mean we are paying for a service that we can't use...it is absolutely appaulling!...vodafone should do something about this really soon or once the contract is up they will see a mass exodus!
21 Jan 2011 09:00:16 AM: If you are not getting service then it is very likely Vodafone is not complying with its obligations under the contract. Go to the Telecommunications Industry Ombudsman 1800 062 058 and try to get released from the contract.