Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13458 Someone from NSW thinks vodafone is badly at 21 Jan 2011 08:26:26 AM
had so much difficulty sending emails with data/file attachments, it took two days until I went to a store and ask the people there, how they can solve the issue of sending a simple email with just one photo attachment.
the frustrating question from the store staff was, "have you tried several times?". i went beserk and flabbergasted about the arrogance and the tone of her question, having explained to here that it's been two days that i had been trying to.
eventually, she took my iphone unit and did something without explanation whatsoever, and handed it back to me and said, "done"
after all the trouble, i asked for the supervisor. i demanded a simple answer to the store supervisor about the issue on connectivity. she replied, "having merged with "3", "3" customers take precedent on having access to the 3G network and she does not know why?
i just find it really irritating and at the same time hilarious that "we" as customers are just being treated like "kids" and "idiots" about the answers you are getting from them
the frustrating question from the store staff was, "have you tried several times?". i went beserk and flabbergasted about the arrogance and the tone of her question, having explained to here that it's been two days that i had been trying to.
eventually, she took my iphone unit and did something without explanation whatsoever, and handed it back to me and said, "done"
after all the trouble, i asked for the supervisor. i demanded a simple answer to the store supervisor about the issue on connectivity. she replied, "having merged with "3", "3" customers take precedent on having access to the 3G network and she does not know why?
i just find it really irritating and at the same time hilarious that "we" as customers are just being treated like "kids" and "idiots" about the answers you are getting from them