Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1347 Someone from NSW thinks vodafone is at 21 Dec 2010 01:22:14 PM
with all due respect to all people out there upset with the vodafone network just remember that when you go to talk to the team in the stores its not ther fault and try use a bit of respect when you communicate with them, i was in a store the other day and ther was a lady blasting the team over the reception issue when CLEARLY its not there fault....technology will never be 100% and in 6months everyone will be singing a different tune about some other band wagon everyone can jump on the have the "Internet stab"...but hey its easier to complain like 3year olds....basic decency ad courtesy will get you much further then blasting employees that are limited in the job....
21 Dec 2010 01:24:11 PM: also, if you choose a phone with known reception issues, i.e. the iphone, don't complain when these knowm imperfections come to light.
21 Dec 2010 01:26:30 PM: That is true, it really isnt the stores fault, they dont make the network (reception) they just sell the handsets that fail to pick it up. I was speaking to a young lady at a cit store and she was saying they dont get told the issues until 3 or more customers complain, she was very nice with the whole thing but to be honest they seem to be on the same page as we all are.