Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13476 Someone from VIC thinks vodafone is Extremely at 21 Jan 2011 08:33:14 AM
Rang up to complain about reception issues. After 2 hours of being on hold and told to hang in there, she said she needed to transfer me. While transfering me they must of been new because they hung up on me(or it cut out after 2 hours on hold who knows.)
Ringing back again the next day i decided to choose cancellations. Thinking they may pick up a cancellation quicker as the person at this stage might be pissed, I again had to wait 2 hours to be told to be transfered again.
After successfully being transfered and another 2 hour wait they said they would "look into it".
Are you serious? 6 hours of waiting to be told they are looking into it. 3 days later they rang me back saying they had fixed the problem. After telling him they have not done shit and I still need to stand on my bed to make a call and get the 1 bar or so needed, they claimed they are always making improvements to their network and to just hang in there.
I think the ombudsman can sort this out for me now.
Ringing back again the next day i decided to choose cancellations. Thinking they may pick up a cancellation quicker as the person at this stage might be pissed, I again had to wait 2 hours to be told to be transfered again.
After successfully being transfered and another 2 hour wait they said they would "look into it".
Are you serious? 6 hours of waiting to be told they are looking into it. 3 days later they rang me back saying they had fixed the problem. After telling him they have not done shit and I still need to stand on my bed to make a call and get the 1 bar or so needed, they claimed they are always making improvements to their network and to just hang in there.
I think the ombudsman can sort this out for me now.