Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13478 Someone from NSW thinks vodafone is Big time at 21 Jan 2011 08:33:36 AM
I've just switched over to Vodafone from 3 and signed up to a 45 Infinite plan with a iPHone 4. The plan was only activated a week ago and when I check my balance (hoping to confirm data usage but also whether I have any charges outstanding), it said I owed $5 then $7 etc. I'm not concerned about the money but I looked into the plan in depth and I don't believe I have made any calls/data that isn't covered (including tethered data).
Logging into my Vodafone shows I'm being charged for all data ...and yes it is way, way under 1G. All used in 3G or E network etc
FOUR calls to Vodafone. System down, still have $576 left under cap (WTF – it isn't a 'cap' plan – thanks complaints line), hang up after 45 mins and we don't know until you get your bill.
1) Does anyone else have this problem? Obviously, I want confirmation of what it is I'm supposidely doing that isn't covered.
2) Why does Vodafone sign people up just to piss them off?
Logging into my Vodafone shows I'm being charged for all data ...and yes it is way, way under 1G. All used in 3G or E network etc
FOUR calls to Vodafone. System down, still have $576 left under cap (WTF – it isn't a 'cap' plan – thanks complaints line), hang up after 45 mins and we don't know until you get your bill.
1) Does anyone else have this problem? Obviously, I want confirmation of what it is I'm supposidely doing that isn't covered.
2) Why does Vodafone sign people up just to piss them off?