Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13486 Someone from VIC thinks vodafone is OMG at 21 Jan 2011 08:36:13 AM
A few things:
a) I am using mobile phone for my business a lot. A few months back I was at Melbourne airport trying to talk to my boss about an important customer situation in our business. Call dropped, no coverage. A few seconeds later I had full coverage, and I had not moved. Got in contact again, spoke for 2 minutes of so, call dropped, no coverage. I had not moved an inch. Few seconds later I had full coverage and opened a call again. Dropped after a minute and could not connect any more, had to board the plane. Our conversation got delayed by 1 1/2 hours and had impact. Grrrrrr.
b) I have been Vodafone customer since 2002. I have been driving along beach road (I know it's not Beach Road all the way but anyway) for all these years and very typical it is that I am using my hands free, while driving around 5-6 pm. In the past I could fingerpoint 2 sports along the way where I knew there was no reception and my call would drop. Today I can fingerpoint 5 spots. This tells you how Vodafone is improving it's service.
I have decided to move to Telstra, once my contract is over. Happy to pay more as long as by business is not impacted.
a) I am using mobile phone for my business a lot. A few months back I was at Melbourne airport trying to talk to my boss about an important customer situation in our business. Call dropped, no coverage. A few seconeds later I had full coverage, and I had not moved. Got in contact again, spoke for 2 minutes of so, call dropped, no coverage. I had not moved an inch. Few seconds later I had full coverage and opened a call again. Dropped after a minute and could not connect any more, had to board the plane. Our conversation got delayed by 1 1/2 hours and had impact. Grrrrrr.
b) I have been Vodafone customer since 2002. I have been driving along beach road (I know it's not Beach Road all the way but anyway) for all these years and very typical it is that I am using my hands free, while driving around 5-6 pm. In the past I could fingerpoint 2 sports along the way where I knew there was no reception and my call would drop. Today I can fingerpoint 5 spots. This tells you how Vodafone is improving it's service.
I have decided to move to Telstra, once my contract is over. Happy to pay more as long as by business is not impacted.