Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13512 Someone from VIC thinks vodafone is Extremely at 21 Jan 2011 08:45:03 AM
I was trying to do a 'Change of Title' on my phone. So I called Vodafone, took the 'callback' option, where their 'in 15 mins' became 2 hours.
So, I explained what I wanted to do (change title on the phone).
The call centre told me that the ONLY way to change title was for me and the other person to go into a Vodafone store together.
So, two days later, we lined up our schedules, and went into a Vodafone store.
In store, they dismissed us, and told us that the only way we could do this was, in fact, over the phone.
So, I called them again, usual hour long wait, and they told me that the only way we could do this was in store. I told them the store had sent us back to the phone. They said it couldn't be done, because in store they have to do a credit check. I asked if we could do it on the phone, they said there was no way.
So, I went back to the store. The store told me they couldn't do a credit check. I asked to speak to the manager. The person I spoke to said they WERE the manager. So, I wandered to another Vodafone store nearby, and they told me they could, in fact do the credit check, but it really should've been done on the phone.
I did the credit check.
Called Vodafone back, with my credit check receipt/statement details that they can use. They said they'd be happy to do this, I gave them my details from the credit check, gave the phone to the other person involved in the Change of Title, and the person from Vodafone then said that they couldn't do the change because of the credit check. The person I was with told them we had done the credit check, but the Vodafone said no, and hung up on them, and told us to go back to a Vodafone store.
So - I called Vodafone, lodged a formal complaint over the phone, then managed to proceed with the Change of Title, finally, after two weeks of fiddling around like this.
I called again for another reason a week later, and decided to check if my formal complaint had actually been lodged.
It had not.
So, I explained what I wanted to do (change title on the phone).
The call centre told me that the ONLY way to change title was for me and the other person to go into a Vodafone store together.
So, two days later, we lined up our schedules, and went into a Vodafone store.
In store, they dismissed us, and told us that the only way we could do this was, in fact, over the phone.
So, I called them again, usual hour long wait, and they told me that the only way we could do this was in store. I told them the store had sent us back to the phone. They said it couldn't be done, because in store they have to do a credit check. I asked if we could do it on the phone, they said there was no way.
So, I went back to the store. The store told me they couldn't do a credit check. I asked to speak to the manager. The person I spoke to said they WERE the manager. So, I wandered to another Vodafone store nearby, and they told me they could, in fact do the credit check, but it really should've been done on the phone.
I did the credit check.
Called Vodafone back, with my credit check receipt/statement details that they can use. They said they'd be happy to do this, I gave them my details from the credit check, gave the phone to the other person involved in the Change of Title, and the person from Vodafone then said that they couldn't do the change because of the credit check. The person I was with told them we had done the credit check, but the Vodafone said no, and hung up on them, and told us to go back to a Vodafone store.
So - I called Vodafone, lodged a formal complaint over the phone, then managed to proceed with the Change of Title, finally, after two weeks of fiddling around like this.
I called again for another reason a week later, and decided to check if my formal complaint had actually been lodged.
It had not.