26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
1352 Someone from TAS thinks vodafone is Better than you make them out to be at 21 Dec 2010 01:41:01 PM
This kinda reminds me of something that happened not too long ago... Some of you might remember a company called 'Toyota.' Now a few months ago, Toyota had a small number of people complain of auto acceleration, and as soon as these few complaints hit the media they multiplied faster than rabbits. Typically they were just Americans looking for a little bit of excitement in their otherwise dull lives, thriving off a need to complain about something. At that time I was amazed at how quickly these Americans jumped on the media spun bandwagon, started by a small number of unfortunate cases, but I was also proud that my fellow Australians did not jump on board with the sensationalism. But now my eyes are open... Shame on all of you.

Also, posted from my Vodafone iPhone with full signal :)
21 Dec 2010 01:43:42 PM: You're saying these problems are made up?
21 Dec 2010 01:47:58 PM: more so that people are sensationally freaking out over a (valid) issue affecting a small minority of customers. perspective, mate.
21 Dec 2010 01:59:51 PM: True... however in my own personal experience these valid issues (the odd dropped call, late voicemail or SMS fail) have multiplied to the point where every SMS was failing (for days) and every voice mail was at least a day late (up to 5) (for weeks) :( For myself, it went way beyond the point of being a valid issue :(
21 Dec 2010 02:02:16 PM: Maybe rephrase that to "Shame of some of you" cause a lot of people have really genuine problems that they've tried in vein to have rectified ;)
21 Dec 2010 03:53:33 PM: I was with Voda in Tas, they were crap. Bad service, bad reception despite living in a "3G covered area" and people who constantly argued that it was my fault they couldn't provide a service. However, since moving to the Central Coast of NSW I have discovered they are even crappier than in Tassie! Experienced the arguing with Telstra too, but at least their service was good. At the moment for me, Optus/Anyone who isn't Voda or Telstra seem to be the way to go...
21 Dec 2010 05:48:58 PM: Ummmm, minority of users?
The only reason I found this website is because I, like many others, have had ENOUGH!
Someone at the ACCC told me today that a joint media release is being prepared by Vodafone and the ACCC. I get a feeling that Vodafone is going down.
About time. You have lied and stolen peoples money. And you continue to do so!
21 Dec 2010 07:10:06 PM: trust me we're not making it up, it's real!
23 Dec 2010 06:39:57 AM: I also wouldn't be complaining at all if I weren't stuck in a 2 year contract with exorbitant exit fees :(