I was a loyal customer of Vodafone for many years. I recommended them to my friends and family and had others join Vodafone. Until about 12 months ago, when I began with network issues with my mobile telephone and mobile broadband. I waited out the broadband contract, but had just committed to a 2 year contract for the phone. I moved down the road in the inner city suburbs of Sydney and found I couldn't get any coverage at home. Vodafone tried to blame the move (it's the inner city..!) then my handset. So I had my handset replaced. Vodafone still blamed my handset, then blamed me - apparently I was delusional because "all checks were conducted" and they found "no faults." I collected evidence, patiently conducted all the troubleshooting, had statements from third parties connected with Vodafone and 3, I argued (politely yet assertively) with them for 6 months, I even had the phone hung on me by Vodafone! Until finally I went to the TIO. Initially even the TIO referred me straight back to Vodafone and closed the case. Vodafone offered me a discount - they ignored the issue which was that I could not use the service. Vodafone told me a discount was "the most the TIO would be able to do" also. Feeling like I had no option, I begrudgingly accepted the discount and very disgruntled, I wrote to the TIO expressing my disappointment with their handling of the matter. Finally, TIO escalated the complaint and they contacted Vodafone. After months of pleading with Vodafone - I have finally been released from my contract. A contract which, in my view, Vodafone had been in breach of anyway. If you're experiencing the same, request to be released. Contact the relevant Ombudsperson in your area. Thank you Vodafail for bringing this issue to everyone's attention.