Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13538 Someone from NSW thinks vodafone is Bad lyer catch 22 at 21 Jan 2011 08:54:52 AM
All the time my phone drops out in middele conversation . This i beleive is on purpous as calls are payed for and timed.
So i complained to Vodafone. who fobbed me off to thier customer service representatives, who said there weren't any known network issues and the problems that i was experiencing were related to my brand new Mobile phone or my old SIM card.
So i took the phone in to NOkia services center as vodafone reps suggested. After much testing, supprise.... Nokia found nothing wrong with new phone.In most cases they too suggested to reboot the phone or get a new SIM card does not solve the problem. catch 22.
Nokia told me it was the sim card or the network services. A Catch 22 since, back and forth from Vodafone and Nokia. I used my old phone to see if its the new phone or the newtork. Yes its the vodafone network. Im so lokcked into a 2 year phone contract that is so bad.
So i complained to Vodafone. who fobbed me off to thier customer service representatives, who said there weren't any known network issues and the problems that i was experiencing were related to my brand new Mobile phone or my old SIM card.
So i took the phone in to NOkia services center as vodafone reps suggested. After much testing, supprise.... Nokia found nothing wrong with new phone.In most cases they too suggested to reboot the phone or get a new SIM card does not solve the problem. catch 22.
Nokia told me it was the sim card or the network services. A Catch 22 since, back and forth from Vodafone and Nokia. I used my old phone to see if its the new phone or the newtork. Yes its the vodafone network. Im so lokcked into a 2 year phone contract that is so bad.