Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13543 Someone from NSW thinks vodafone is It's Fail at 21 Jan 2011 08:57:24 AM
Purchased a prepaid SIM yesterday afternoon.
Tried to activate it via their website three times using different browsers because every time I tried it crashed at the last step. I had the same problem with activating mobile broadband a few months back too.
I eventually relented and called 1555 to talk to the automated thingie and was told that I would be SMS'd my mobile number within 1/2 hour but it could take up to three hours. This morning the service was still not connected and the website still would not work and still no SMS with my new mobile number.
I tried finding an option on their phone service that suited my problem (You had to enter a mobile phone number for everything but I didn't have one yet!) and ended up having to choose something else so that I could be transferred. I could then be connected although the service was not working instantly as I was told. It took half an hour.
I'm glad it's a prepaid SIM so I can opt out anytime.
Tried to activate it via their website three times using different browsers because every time I tried it crashed at the last step. I had the same problem with activating mobile broadband a few months back too.
I eventually relented and called 1555 to talk to the automated thingie and was told that I would be SMS'd my mobile number within 1/2 hour but it could take up to three hours. This morning the service was still not connected and the website still would not work and still no SMS with my new mobile number.
I tried finding an option on their phone service that suited my problem (You had to enter a mobile phone number for everything but I didn't have one yet!) and ended up having to choose something else so that I could be transferred. I could then be connected although the service was not working instantly as I was told. It took half an hour.
I'm glad it's a prepaid SIM so I can opt out anytime.