Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13567 Someone from NSW thinks vodafone is 100% at 21 Jan 2011 09:06:14 AM
I have both my mobile (which I stupidly recontracted myself for another 2 years in Nov) and mobile broadband with Vodafone. My mobile - drops in and out all day every day, I work in Sydney CBD so you'd think there would be AT LEAST 3 bars of coverage, nope. I travel on the train from West Sydney through Parramatta every day and there is barely any coverage any time along my daily commute. Mobile broadband - The last 4 months I have had the mobile broadband nightmare of nightmares, barely 2 bars of reception, I connect only to be disconnected within a minute or so sometimes within a matter of seconds. Each session I spend on the net is filled with me reconnecting at least 50 times in every half hour. Seriously.
After numerous times waiting on hold for up to 45 mins at a time I got through to the "technical" department (after actually getting through to someone twice previously that morning but due to no call drops outs had to call back again and again). Their solution to my coverage problem was to get into my car, put my laptop on my lap and drive around till I found coverage in a nearby street and then call them back!!! So they expect me to drive around continually looking at the coverage bars on my laptop screen to see when it picks up then pull over, call them back abnd sit on hold for another 45 odd minutes.... wow how has this guy not been made the president with his ingenious solutions! I let him know what I thought about that idea and asked to be put through to someone to disconnect my broadband as as far as Im concerned I am not getting what I am paying for, excellent! No, not really as I was on hold to the disconnection dept for another 30mins and hung up. Fumming, I attempted this fun excercise in the morning. This time asking right off the bat to be disconnected and again told I had to be put through to the disconnect dept "NO WAY!" told the cust service girl to get them to call me, Im not playing this game every day. Was told they would call me within 48 hrs. 5 days later, I get a call, saying that i am in contract for another 3 months and I would be charged a cancellation fee and that I had the option to fix my coverage problem but had "declined" the tech persons offer to resolve it. How is it acceptable to send a person driving around with a laptop in hand surely at the risk of having an accident or getting a fine for using a laptop while driving! There solution was a joke! After an hour of agruing with this guy and getting no where, I hung up. I wish to god that I had never reconnected my mobile phone with them or got mobile broadband, compensate your customer vodafone, we are paying for a service we are nto receiving, they are not holding up their end of the contract! oh btw, even if u sign with them and have coverage issues, bad luck. Coverage is not guaranteed, even in the middle of Sydney CBD! What a joke.
I now yell out "Vodafone Sucks" each time I walk past any Vodafone outlet, hoping the new customers will listen to my warning and stear clear! God help us all.
After numerous times waiting on hold for up to 45 mins at a time I got through to the "technical" department (after actually getting through to someone twice previously that morning but due to no call drops outs had to call back again and again). Their solution to my coverage problem was to get into my car, put my laptop on my lap and drive around till I found coverage in a nearby street and then call them back!!! So they expect me to drive around continually looking at the coverage bars on my laptop screen to see when it picks up then pull over, call them back abnd sit on hold for another 45 odd minutes.... wow how has this guy not been made the president with his ingenious solutions! I let him know what I thought about that idea and asked to be put through to someone to disconnect my broadband as as far as Im concerned I am not getting what I am paying for, excellent! No, not really as I was on hold to the disconnection dept for another 30mins and hung up. Fumming, I attempted this fun excercise in the morning. This time asking right off the bat to be disconnected and again told I had to be put through to the disconnect dept "NO WAY!" told the cust service girl to get them to call me, Im not playing this game every day. Was told they would call me within 48 hrs. 5 days later, I get a call, saying that i am in contract for another 3 months and I would be charged a cancellation fee and that I had the option to fix my coverage problem but had "declined" the tech persons offer to resolve it. How is it acceptable to send a person driving around with a laptop in hand surely at the risk of having an accident or getting a fine for using a laptop while driving! There solution was a joke! After an hour of agruing with this guy and getting no where, I hung up. I wish to god that I had never reconnected my mobile phone with them or got mobile broadband, compensate your customer vodafone, we are paying for a service we are nto receiving, they are not holding up their end of the contract! oh btw, even if u sign with them and have coverage issues, bad luck. Coverage is not guaranteed, even in the middle of Sydney CBD! What a joke.
I now yell out "Vodafone Sucks" each time I walk past any Vodafone outlet, hoping the new customers will listen to my warning and stear clear! God help us all.